Profil CV N°5382412

- Coaching a team of 5 people in a fast-paced environment to meet the project’s deadlines and achieve specific milestones through accurate forecasting. (May - July 2020) - Managing the web application’s database using SQL and resolving users’ incidents with thorough IT support with an average of 150 tickets per day. - Troubleshooting, debugging and upgrading existing systems, deploying programs and evaluating users’ feedback to improve their experience with the web application. - Developing flowcharts and dashboards to identify requirements and help improve the quality assurance of the web application’s services. - Helping the top management make the best decisions by performing a detailed business analysis, outlining problems/opportunities, and designing specific solutions depending on the situation. - Budgeting, Forecasting, Planning and monitoring. - Collecting, understanding and transmitting the business requirements for the project to peers, and translating them into functional specifications and detailed plans by budgeting, forecasting, planning and monitoring. - Coordinating between the top management, development team and any third party regarding web application functionality, throughout the development lifecycle.